Not all members of team can see team drive contents

hikeonpast

I’m in the process of moving a team to cryptpad. I have most users onboarded and configured as team Members.

I’ve had a few recent issues with team drive contents.

1). I created a doc in our team drive, but nobody else could see it. I was online and there was no indication of a synchronization issue. Closing all cryptpad tabs, logging off, and logging back in allowed me to create a doc that others could see and interact with. Issue: this was a silent failure - I don’t want to have to ask my team if they can see every document that I create. How can I know whether a document that I create in a team drive has been made available for the team or not?

2) A document that I created is visible by other team members, but when they open the document the contents are blank. When I view the document in my own drive, the contents are not blank. Issue: Both users are online and neither user has any indication that the documents are not in sync. How do I know whether a document can be properly opened by a team member?

3). I created a team invite link with unlimited uses. Users are indicating that they receive a “this link is invalid” error when trying to join the team. When I use the link, it takes me directly to the team (it does not appear to be invalid.). Issue: The invitation looks valid from within cryptpad, and is functional for me, but is clearly not useable by others. It’s not clear why.

Thanks in advance for any help.

hikeonpast

Just had a similar event, but isolated to my own account:

1). Logged in, navigated to team drive, create new document, edit new document. Document shows saved in upper left corner.

2). Went to private tab, logged in, navigated to team drive, document is missing.

3). Went back to normal tab, closed everything and logged out. Logged back in, navigated to team drive, opened document. “Syncing changes, please wait” message appears and persists. After about 10 minutes, I close the tab and navigate back to the team drive. The document is gone. Not in team drive, not in trash, not in recents. It’s just gone.

4). I cautiously re-created the doc from scratch, but right after making the new document, went in via private tab to see if I could see the file - it was there. Adding content to the doc in normal tab and confirming updates in private tab showed things working as-expected.

I have no idea what caused the first document to indicate that it had saved properly, but clearly fail to. I also don’t know why the sync process nuked the file entirely.

mrsaganash

I assume that when saving the document, there was a failure that broke the json structure of the document and synchronization could not restore the document, which is why an empty one was created, but why it is not displayed on the disk is another question.