Very slow loading time

den

I am running my own cryptpad instance but it is veeery slow to load. For example I can wait sometimes 5 minutes to open a sheet. It has always been slow but sometimes is unusable. I am wondering if I have made a mistake in the configuration somewhere.

Mathilde

Hello @den,

How are you running this instance? On what kind of device? Have you checked the resources consumption on it?

We'll need some more information to be able to help you out, you've left us in the dark for now. 😅

den

Mathilde Hi, I am running on a remote server. Resources seem to be fine (bandwidth, cpu, ram, ets.). I cannot figure out why it is so slow.

AlexQ

Hi @den, without further details I would guess that the file(s) itself is/are the cause. If you use file formats that CryptPad needs to convert first (e.g. Microsoft formats) then this may take a while depending on the complexity of the file.

But that's just a guess as explained. Use a temporary cryptpad.fr account to test if this professional site reacts slow too. And of course test different files / file formats. If you can open simple files like Kanban or Rich Text then it may really be due to the converting process.

A configuration leading to a slow performance may be possible but I think this would be rather uncommon.

Disclaimer:
I am NOT part of the CryptPad team and I do not speak for the CryptPad team. I am a user helping other users. I got moderation user rights for the forum from the CryptPad team to help a bit, because we all are the community, but that's all.

den

AlexQ Hi, the files were all created in Cryptpad not with other software so its unlikely its the conversion process. Its generally slow, but sheets are extra slow. I tried the cryptpad.fr and it is way faster. That tells me only that mine has some problem.

AlexQ

@den Just to be sure and crystal clear, regarding your testwise comparison with cryptpad.fr:

You used

same document AND
same client AND
same browser?

If yes then we can really assume it's either your server or your config.

den

AlexQ No not same document, I made other similar document. Same browser yes. My cryptpad has always been slow, and sometimes too slow. But because I am busy, I have just tolerated for quite a while. It seems a bit faster now with the latest upgrades, but now I lost an important file (another post).

AlexQ

@den Ok, so we can assume it's on your side. Of course it would be a more safe assumption if you would test the same document, not "just" a similar one.

Well, been always slow could of course simply be a slow machine in general. I would suggest that you:

tell something about the machine (virtual? RAM? CPU?)
the software (http daemon, reverse proxy, OS, CryptPad version)
and possibly please make a public test file, so that one can open your file to compare speeds and "hardware"

AlexQ

@den Not that I saw your other postings from today I'm not sure if it is possible to solve the present topic, because if I understood it correctly you already altered your environment by upgrading your server. Also this upgrade seems uncommon to me because of the rather great leap from {CryptPad ? / Only Office ?} version 3.1 to 6. So I wonder if your problem or problems would still exist on a theoretically fresh installed server. Of course this would come with other problems, but to me the situation is to complicated to think of a solution. :-/

den

AlexQ I think its the server. I will change it and do a fresh install. Thanks for your help.