Login broken - hashing - error

paraprosdokian7

Hello, I recently made a cryptpad account, wrote down the password, logged out, and now I can't log in again: it's stuck on "hashing password" for a while and then "unexpected error occurred." I'm not a programmer and can't do complicated fixes, I just need this to work for a group I'm in that uses it. I've been reading the forums and this exact thing has been a recurring problem over the years. Thanks in advance for any ideas

Mathilde

Hello!

If you are talking about our flagship instance, CryptPad.fr here is a little statement we put out earlier this morning:

Hello,

Thanks for reaching out and for your interest in CryptPad!

Yesterday, we ran into networking issues that caused disconnections for all our users. Rendering drives and documents inaccessible.

Due to the incompatibility of our servers with IPv6 we created issues while upgrading our NodeJS version to 20.x. We quickly mitigated this by rolling back to NodeJS 16 and will look with our infrastructure team into implementing proper IPv6 support on our infrastructure.

We are very sorry for the inconvenience caused this past day. If the issues are still present, please answer us and we'll help dealing with them.

https://uptime.cryptpad.org/status/cryptpad

I believe your problem should have resolved itself. If not please reach out to your instance administrators for support. If you are using CryptPad.fr you can find their address email on https://cryptpad.fr/contact.html