Tools gone from Home tab

den

Most tools are gone from Home tab after updating to latest OnlyOffice:

Image description

den

Does anyone know how to get the tools back? If not does anyone know how to downgrade OnlyOffice back to the version that worked, or maybe point me to instructions on this.?

Mathilde

Hello,

Does something happen if you double click on the Home tab? Or another one from the row?

den

Hi, if I double click the Home tab, it hides the tool bar. Single click opens and closes it temporarily. All the other tabs function correctly and have their tools available. It is only the Home tab that displays what I posted above.

Wolfgang

Hello @den, there is no way to access your instance from the outside, is there? It would help me to investigate this.

den

Wolfgang Hi, what do you mean by "access"? Do you want an account or do you want access to the server? Maybe better if you give me a list of questions, I can answer.

Wolfgang

den Hi, I'd like to open your broken OnlyOffice installation in my browser, i.e. access your instance as a normal user. Like https://cryptpad.fr/sheet/ but with your instance.

If this is not possible, here are some questions:

How familiar are you with the your browsers developer tools?
Can you compare the DOM of the toolbar of your instance with https://cryptpad.fr/sheet/ ? Any hint, why things are missing on your instance?
Can you compare the network requests and responses of your instance with https://cryptpad.fr/sheet/ ? Are there missing resources (404) on your instance?

den

Wolfgang I don't know much about CSS and browser tools. I looked around and saw a bunch of errors but cannot make much sense of them. Here is a link for you:

This issue seems to be random. Some sheets open with toolbar intact, and others don't. Then the same sheet may open in a different format when re-opened. It's quite strange. The whole theme of the broken version is different than the functional one.

I greatly appreciate the assistance.

den

I have been testing different things and the problem seems to get triggered by conditional formatting. Sheets where I have used conditional formatting open without Home tools. I removed all conditional formatting from a sheet that wouldn't open correctly, logged out and back in, and it opened with Home tools intact. I then added conditional formatting back (using the new version now), closed the sheet and re-opened, and back to no Home tools. Very strange.

den

If anyone is interested, here is the report from the browser console:

1754624451193	addons.xpi	WARN	Force scan SCOPE_PROFILE (app-system-addons location missing from XPIStates)
1754624451193	addons.xpi	WARN	Checking /usr/lib/firefox/distribution/extensions for addons
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

Key event not available on some keyboard layouts: key=“z” modifiers=“control,alt” id=“toggleSidebarKb” browser.xhtml
Key event not available on some keyboard layouts: key=“x” modifiers=“accel,alt” id=“viewGenaiChatSidebarKb” browser.xhtml
Key event not available on some keyboard layouts: key=“r” modifiers=“accel,alt” id=“key_toggleReaderMode” browser.xhtml
Key event not available on some keyboard layouts: key=“i” modifiers=“accel,alt,shift” id=“key_browserToolbox” browser.xhtml
NS_ERROR_NOT_AVAILABLE: 
NS_ERROR_NOT_AVAILABLE: 
NS_ERROR_NOT_AVAILABLE: 
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

NS_ERROR_NOT_AVAILABLE: 
Missing resource in locale en-CA: devtools/client/toolbox.ftl
Missing resource in locale en-GB: devtools/client/toolbox.ftl
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.
6
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.
5
Missing resource in locale en-CA: devtools/client/toolbox.ftl
Missing resource in locale en-GB: devtools/client/toolbox.ftl
Missing resource in locale en-CA: devtools/client/compatibility.ftl
Missing resource in locale en-GB: devtools/client/compatibility.ftl
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.
3
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.
2
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://zerossl.ocsp.sectigo.com/” because it is exempt.
5
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.

NS_ERROR_NOT_AVAILABLE: 
Missing resource in locale en-CA: devtools/client/toolbox.ftl
Missing resource in locale en-GB: devtools/client/toolbox.ftl
Missing resource in locale en-CA: devtools/client/compatibility.ftl
Missing resource in locale en-GB: devtools/client/compatibility.ftl
HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/canonical.html” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv4” because it is exempt.

HTTPS-Only Mode: Not upgrading insecure request “http://detectportal.firefox.com/success.txt?ipv6” because it is exempt.