Chrome browser malfunction

neobankr

I've had a persistent problem with cryptpad on Chrome based browsers- They make my cursor activate the cell below where I'm clicking.
This renders cryptpad unusable.

I've switched to using firefox based Tor instead where it works fine.

AlexQ

Hello @neobankr and welcome to the forum.

a) Did I understand the issue right, you click in a cell but instead of marking / activating this cell , the cell below that cell is used???

b) Also did I understand it right, that you have this issue only with Chrome based browser, but not with Firefox? So you tried the same thing on the same machine, but with firefox instead of Chrome based?

To reproduce this, please give some additional infos:

c) Could you please name the exact browser and version, where the issue occurs? Chrome, Chormium, Brave? Version?

d) Which CryptPad version do you use? 2024.9.0? 2024.9.1? So do you use cryptpad.fr or self hosted or another provider?

e) Did you use:
1) mouse
2) touchscreen
3) trackpad / touchpad
4) other (which?)

f) It sounds like you had this issue from the beginning when you first started using CryptPad, correct?

Sorry for the questions. See it as a proof that I bother about your issue. Also in IT it's important to be excact ;-) I can make good guesses, but my expierience tells to ask to be sure =)

AlexQ

Addendum:

Just to make it more clear:

I personally don't have this issue with Chrome based browsers
I haven't heard of this issue yet, neither at the forum, nor at the chat, although obviously many users use Chrome based browsers

So it's important to have more informations to see, if something else causes this problem, e.g. an old CryptPad version or specific browser extensions or my recent expierence, different input devices.

So let's solve this.

neobankr

Hi Alex,

Thanks for the response.

Here's the info
Cryptpad version is 2024.9.1
Version 131.0.6778.109 (Official Build) (64-bit)

I'm using an ordinary mouse and keyboard- Nothing special

PC Specs
Processor Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz 2.71 GHz
Installed RAM 24.0 GB (23.9 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro
Version 22H2
Installed on ‎10/‎3/‎2023
OS build 22621.4317
Experience Windows Feature Experience Pack 1000.22700.1041.0

Browser is Vivaldi
7.0.3495.23 (Stable channel) (64-bit)

Also Chrome
Version 131.0.6778.109 (Official Build) (64-bit)

Both of the above browsers are working on the same machine as above.

Firefox-based Tor works perfectly on the same machine.

Hope that helps.

AlexQ

Hi @neobankr , thanks :-)

Hm, your environment sounds really usal and normal. I don't know yet how to solve this, your issue could become a difficult case. I will try it with Chrome under Windows myself, but I have little hope to reproduce this.

So here are some ideas:

1) Since you are on windows, coudl you also test Edge? Especially since it is also Chrome based and since I experienced no problems with Edge under Windows 11.

2) CryptPad Spreadsheet is basically OnlyOffice. So could you test your issue with the OnlyOffice demo? With your same 3 browsers? The demo is here: https://www.onlyoffice.com/de/see-it-in-action.aspx

3) I don't think so but do you perhaps use browser extensions? But if so then this would mean you have the same browser extensions in Vivaldi and in Chrome.

4) If you have any idea to show your issue, this would be interesting, I'm completely puzzled. So if you know how to make a video or GIF and it's not too much work, then I would really like to see the prolbem "live".

AlexQ

@neobankr I stumpled upon one factor:

please test, if the problem depends on your browser zoom (so try 100% please)
please consider, if the problem depends on zoom factor in windows (e.g. maybe you have 125% or 150% or so)