Too slow and save issues :(

pryptcad

Hi,

Was just trying the spreadsheets for the first time and it's way too slow 🙁 most changes I make take around 3-5 seconds. And sometimes it doesn't save just stuck on editing and when I exit and come back the changes aren't saved.

I hope it improves soon!

Mathilde

Hello,

Thanks for joining us on our community forum!

I'm sorry to read you're facing performances issues accessing a spreadsheet document. Can you tell us where did that happen? Are you using our flagship instance cryptpad.fr? Another one?

Do you have a good internet connection? Can you do a quick speedtest for us and share the results here?

Also, I'd like to know what device are you using to access the spreadsheet. Is it a computer, a smartphone? What brand and model? Do you know its specifications (mainly what processor & the amount of virtual memory available)?

Thanks in advance for your answer!

pitpato

I'm having the same problem--it takes at least 10 mins to save, maybe longer. I have left it and came back and its saved. What could be causing this and what can be done to fix it?

buro

Hello!
Having same issue, my connection is excellent, the sheets take so long to be saved, they stay in "Editing ..." for long time.

Mathilde

buro hello,

Thanks for reaching out about this. Probably your document is extremely large in size. You can check it by looking at its properties. See our User Guide: https://docs.cryptpad.org/en/user_guide/apps/general.html#properties

buro

Mathilde
It is just 2 sheets. It is 450 KB, is it large?

Image description

Mathilde

buro it's not that big indeed.

I would recommend checking the Common Issues section of our documentation FAQ as a next step.

Note that if you ultimately reach out to the support it will be useful for them to have a document they can access with a sharing link so they can try reproducing the issue.

buro

Mathilde
ok, I disabled some browser plugins without fixing.
So I delete data from my Firefox via web developer tools:

storage -> indexed DB
storage -> local storage

That fixed my issue.

Thanks for the support and thanks for developing this tool!